Kabir Ashish Itwala

• Promoted Canadian Tire Triangle Mastercard through consultations with 40+ customers daily, increasing awareness and financial product adoption.

• Educated 100+ customers on credit card benefits, interest policies, and rewards, improving product understanding and purchase confidence significantly.

• Increased application conversions by 20-25% through targeted customer engagement and relationship-building sales strategies across retail environments.

• Guided 100+ applicants through onboarding and eligibility verification, ensuring accurate and compliant financial application processing.

• Maintained secure handling of confidential customer financial data, achieving 100% compliance with privacy and data protection standards.

• Delivered 250+ product demonstrations, strengthening brand visibility and improving customer engagement across multiple retail locations.

• Documented customer interactions using CRM tools, improving lead tracking accuracy and follow-up efficiency by 22%.

• Collaborated with 10+ supervisors to refine sales strategies, enhancing team performance and improving campaign effectiveness metrics.

• Processed 1,100+ monthly POS transactions with 99.8% accuracy, ensuring efficient billing operations and reliable customer payment processing.

• Reconciled daily cash drawers averaging $4,000+ transactions, maintaining zero discrepancies across 6+ consecutive months consistently.

• Assisted 70+ customers per shift with personalized service, improving engagement levels and strengthening repeat customer relationships effectively.

• Investigated and resolved 18+ weekly billing and product issues, maintaining service satisfaction scores above 95% consistently.

• Conducted inventory audits for 150+ SKUs weekly, ensuring accurate stock reconciliation and supporting financial reporting accuracy.

• Implemented loss prevention strategies, reducing shrinkage by 20% and protecting store revenue through improved operational controls.

• Managed multi-channel payment processing including debit, credit, mobile wallet, and prepaid transactions, improving turnaround time by 12%.

• Ensured compliance with financial procedures, including cash handling, refunds, and audit readiness, maintaining operational transparency consistently.